Do not use serenata flowers 03 April 2020 Reviewer: Lisa from Scotland
47 of 82 people found this review helpful
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DO NOT USE SERENATA FLOWERS, I never write reviews but you should avoid this company at all costs, I ordered a flower planter for my friend who got married 2 weeks ago, we couldn’t go because of the virus, the planter never arrived and I had to spoil the surprise by asking my friend whether she received her flowers, nothing from Serenata at all, I contacted them and got an apology but they then advised item was out of stock, why had I not been told this, customer service is shocking, they then offered to send a bouquet instead which I only accepted to get something sent to my friend and I asked for the complaints procedure as I was still not happy with the outcome, they refused and cancelled my order!!! total disgrace of a company and especially during such a terrible time. now 2 weeks on my friend still has no present from me because of this company, now they are refusing to give me the complaints procedure details
In summary, I would not recommend Serenata Flowers to a friend.
