Flora Queen Reviews

(based on 36 reviews)

192 of 367 people found this review helpful

I used them to send flowers for my mother's birthday. I put in my order over a week ahead of the actual day. The website stated it will be delivered on the time.

On the actual birthday day, they proceed to send me an email letting me know the flowers were delivered.

This would all be good... Except when I called my mother to wish her happy birthday, she had not received the flowers!

I checked the address I had given them. It was correct. I re-read their email, it says delivered.

I emailed them demanding to rectify their mistake. Not a response back.

Not an apology , not a response , nothing back.

Do not trust them with your orders if you need them on a specific day.
Order only if you don't mind having zero customer service.

In summary, I would not recommend Flora Queen to a friend.

226 of 419 people found this review helpful

Flowers - Gifted to our friend as a special Thank you for the entertainment she arranged at her 70th Birthday..

What arrived LOOKED older than she does !
Avoid FLORAQUEEN as we shall.

No after sales service/care JUST GET OUT CLAUSES ?

In summary, I would not recommend Flora Queen to a friend.

226 of 377 people found this review helpful

Please please do not waste your money with this company.I ordered a large bouquet of flowers and a bottle of wine to be delivered to friends of my sons in Germany as a thank-you for having him stay with them for a week . The flowers arrived but not as ordered and the wine which was not cheap was omitted, on purpose I would believe, much in line with what other reviewers have found.. This company will take your money and cheat you all the way down the line. How I wish I had seen this website before I ordered with them. This is a classic case of buyer beware and hopefully you will read this before you waste your hard earned money with this company.

In summary, I would recommend Flora Queen to a friend.

202 of 439 people found this review helpful

Is There Less Than 1 Star?

This is the 3rd year that I've placed an order with Floraqueen - all for the same birthday. The first 2 years were fine, so I had a reasonable expectation that this one would be ok too. Well, I got a confirmation for the order, then a verification that the delivery would take place on time, and then... nothing. The delivery time came and went, then the day came and went, and the next. In the meantime I had sent off emails asking what the problem was - and 2 days after the delivery date received a lame excuse about a "logistical problem". Then, they offered a "redilivery" (sic) a couple of days later. I responded that I deserved a full refund, and that they still needed to deliver the flowers. I then got a new response stating that the best they could do was provide me a 15% discount. That was also unacceptable to me, and I spelled out that reasoning. So, we are still in the "negotiation" phase, and I expect to get this resolved one way or another very shortly.

Regardless, I cannot stress enough that if you have a need to ship... (Read the full review)

In summary, I would not recommend Flora Queen to a friend.

210 of 420 people found this review helpful

I regret to say that I was disappointed and quite angry with the service provided. What was supposed to be a nice surprise ended up giving a lot of extra stress. My friend lives in France and is an elderly person whose health is not good and my intention was to bring her a smile with a lovely bunch of sunflowers.
Now, the 'package ' came when she was absent. The company in charge of delivery was unable to tell her what the package contained and neither to whom it came from. After two phone calls, she declined the flowers ( still not knowing where it came from?) when she was told to go and get it herself in their office miles away (she does not drive) and she also said that if it was flowers they would not be good after 3 days in a box!!!
I am really furious at the lack of professionalism of Floraqueen who did not answer my written complaint.

In summary, I would not recommend Flora Queen to a friend.

254 of 460 people found this review helpful

My Flora Queen order No 14577182.

Flora Queen is bad news, bad business and crooked and useless as the employees working for them!

The "money back guarantee" stated in their site is crap, a lie and rubbish. 
I paid £150 for a wreath to be delivered in Belgium for a funeral. When delivered, it was not a wreath at all. It was just a medium bouquet of cheap yellow field flowers. I have never got till this day any answer from my complaint. I have even sent them picture of the item received. They are not to be trusted, they take your money and run. They are bad news, bad business. Go to a reputable flower outfit like FTD.

In summary, I would not recommend Flora Queen to a friend.

220 of 449 people found this review helpful

I ordered flowers for my uncle's funeral in Australia asking them to be delivered by a certain time(12.00 noon) and on the 30th May 2012. Having placed this order with Floraqueen I thought that we would have no problem. Well that was the biggest mistake of my life, the flowers never arrived, and as this was the only way we could say goodbye to our Uncle we feel very upset and angry that they did not deliver them. Even though they said they had been delivered, and left on the door step because they said no one was in. My relation was at home all morning till 13.30pm waiting for the flowers to arrive. Even though on Floraqueen web site they say they will contact the person before delivery TO MAKE SURE THEY ARE IN! We are still waiting to hear which florist they used In Australia so my relation can contact them to find out what happened.

In summary, I would not recommend Flora Queen to a friend.

173 of 363 people found this review helpful

Sent flowers to my mum for her special birthday on the 13th of March 2012 and requested specific time. I wanted to surprise her, so I went for the large bouquet of flowers for which I paid around 60 Euros.

When I asked my mother about the flowers, she was not impressed and quite dissapointed, as they sent flowers worth £10 (not joking). Any Tesco, Asda, or corner shop will deliver better than that. I asked my mother to take a picture of it and it was nothing like it.

Hence, I made a complaint to Flora Queen , and they reply saying that the flowers where very expensive that week so they could not make it bigger (what is the purpose of the picture then??). I guess they can always reply the same to every single customer and...you make the numbers (nice way to make money, isn't).

I complaint again and that excuse was unacceptable and I asked them to do something about it. Well, they came back saying that they will refund 10% (£5???) and 40% discount on my next purchase. Again, I replied to them that I had no intention to shop with them again, so the... (Read the full review)

In summary, I would not recommend Flora Queen to a friend.

202 of 407 people found this review helpful

I ordered flowers to be delivered on the 6th, but were not delivered.

After filing a complaint/claim, customer service informed me that the flowers were confirmed with florist to be delivered on the 4th and my claim was closed.

They did not check my order at all and I did not get my flowers at all. Very poor customer service.

In summary, I would not recommend Flora Queen to a friend.

169 of 337 people found this review helpful

Ordered flowers for my daughter in New Zealand's birthday. They did not arrive despite an e-mail to say they had been delivered. Atrocious and avoid

In summary, I would not recommend Flora Queen to a friend.