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Sent flowers to my mum for her special birthday on the 13th of March 2012 and requested specific time. I wanted to surprise her, so I went for the large bouquet of flowers for which I paid around 60 Euros.
When I asked my mother about the flowers, she was not impressed and quite dissapointed, as they sent flowers worth £10 (not joking). Any Tesco, Asda, or corner shop will deliver better than that. I asked my mother to take a picture of it and it was nothing like it.
Hence, I made a complaint to Flora Queen , and they reply saying that the flowers where very expensive that week so they could not make it bigger (what is the purpose of the picture then??). I guess they can always reply the same to every single customer and...you make the numbers (nice way to make money, isn't).
I complaint again and that excuse was unacceptable and I asked them to do something about it. Well, they came back saying that they will refund 10% (£5???) and 40% discount on my next purchase. Again, I replied to them that I had no intention to shop with them again, so the 40% discount ment nothing to me. In fact I can get 15% voucher online, hence they are only offering me a 25%!!! In addition and after a month (today is 12th April 2012), no refund of any kind has been made. Furthermore, Flora Queen advertise a Full refund if you are not satisfied, but I can promise you they will not.
Ah!! after their offer they never replied to any of my messages and went quite. Hence, I decided to post in Twiter and thankfuly that made an impact and got back their attention. (highly recommended). Unfortunately, I have been for over a month wasting my time twiting and emailing and I am back to square one.
Same offer of 40% and they say they have refund me 10%, but I just checked my account and nothing has been paid on it for the last month. Again, another lie.
Well, Up to you, but I will recommend to shop elswhere, as this guys they are here for the money but in a non legitimate way.
Thanks for reading
Victor Martinez
In summary, I would not recommend Flora Queen to a friend.
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