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Eden4Flowers Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 13 reviews)

Category: UK Flower Delivery Services
Website: http://www.eden4flowers.co.uk



Editor's Review Costs & Features User Reviews
 
Average User Rating:
(1.6 Stars) based on 13 reviews


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Average User Star Ratings:

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Users' Overall Ratings Distribution:

5 Stars
2 Reviews
4 Stars
0 Reviews
3 Stars
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2 Stars
0 Reviews
1 Star
11 Reviews

Only 15% of Users Recommend it



13 REVIEWS AVAILABLE
PAGE 1: Displaying Reviews 1 - 10 of 13
Delighted with company
01 May 2015
Reviewer: Carabosse from UK

108 of 222 people found this review helpful

I ordered a pink rose bush plant for a friends birthday, a well known flora delivery company couldn't deliver which surprised me, so I did an internet search and found Eden4flowers.co.uk. A problem occurred with the rose bush (infection) so I received an email asking if a substitute (Jasmine plant) could be sent in its place at no extra cost to me, I had no problems with that.

It was delivered on the day I wanted it delivered, the person it was for was highly delighted with it.
I will definitely use the company again when I need flowers/ plants delivered.

In summary, I would recommend Eden4Flowers to a friend.



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Dead flowers - appalling customer service
19 April 2015
Reviewer: Sandy 66 from UK

125 of 224 people found this review helpful

My mother received some Easter flowers from this company, ordered by a relative in IReland. The flowers were dead and completely withered upon arrival. She would have refused delivery only they were left on the doorstep. I contacted the company and complained, they said they would send a replacement, that was 3 weeks ago and I'm still waiting. I have photos of these flowers, you wouldn't wish them on your worse enemy. my advice: AVOID THESE COWBOYS -YOU WOULD BE BETTER OFF FLUSHING YOUR MONEY DOWN THE TOILET.

In summary, I would not recommend Eden4Flowers to a friend.



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Paid for goods, no delivery, bad customer service
23 March 2015
Reviewer: Unhappy Mum from Calgary, AB, Canada

95 of 234 people found this review helpful

My daughter lives in Exeter and I chose Eden because they are a local provider and since I am ordering from Canada I thought it would be safer than a chain.

I made a mistake on the delivery address, and they tried to deliver to the wrong address. They didn't call the number I provided to redirect the delivery (I would have happily paid an extra fee for that).

The order was $130CDN and included flowers, a birthday cake and a stuffed animal. I was told it would be 7-10 days before they could redirect the order. Initially they said they would provide new flowers with the delivery, then rescinded the offer. I received a $5 refund from them.

My daughter is struggling financially right now and she spent her birthday sitting at home waiting for the gifts to arrive, anxiously awaiting them since it was the only celebration she was having.

I regret the mistake I made in the address, but the whole experience was really disappointing. Definitly won't be using this provider in the future.

In summary, I would not recommend Eden4Flowers to a friend.



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Do not use this company
06 October 2014
Reviewer: Annonymous from UK

157 of 305 people found this review helpful

Where to start..
The delivery took 5 days from day of ordering online. They arrived in a very sad state, with damaged flowers that had broken off in transit and the remaining flower buds were brown and wilted. They 'toilet roll' packaging which is designed to protect the flowers from 'Moving around' means that they all get packed into a very narrow tube like sardines, not the nicest package to send to a loved one.

I had paid extra to leave a special note in a card which did not arrive, so my mother had no idea who they were from.

They were advertised to include some chocolates, which also did not arrive.

The customer care team were extremely unhelpful and went as far as insinuating that my mother was lying and that they check their deliveries and all the contents were there.

Absolutely disgusted!

I will never use this company again and would strongly recommend that you don't either.

In summary, I would not recommend Eden4Flowers to a friend.



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Terrible.
27 March 2014
Reviewer: Beth from UK

172 of 338 people found this review helpful

The bunch of flowers and box of chocolates looked lovely on the picture, so I was prepared to spend a little more cash than I usually would on flowers.

So to receive a small bunch of dying flowers, and 3 chocolates (instead of a "luxury box" I was expecting!!) I was very disappointed.

Fast delivery, but that means nothing with such a terrible product.

It's a rip-off. Would never recommend buying from this place. Could of got at least double the amount for my money at a local flower store, or supermarket!

In summary, I would not recommend Eden4Flowers to a friend.



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Do not use
03 February 2014
Reviewer: Unhappyagain from London

150 of 273 people found this review helpful

Ordered flowers 2 days before my mums birthday yet they arrived days afterwards , reading other reviews it seems the quality of the flowers is appalling too but as my mum has dementia I cannot check this as she wont know , I dont know how companies like this stay in business , probably cos me and everyone else doesnt read a review first , do not use them

In summary, I would not recommend Eden4Flowers to a friend.



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Do not use, awful customer service
11 February 2013
Reviewer: Jom22 from Scotland

209 of 418 people found this review helpful

Eden4Flowers user image
I will Never use them again. I ordered flower for my mum for her birthday from eden4flowers when she received them she was really disappointed. It was a tiny bunch of lilies. I paid £32 for the flowers and deliver . I emailed them twice about it as was not satisfied and the email I got back just said this is what you ordered and the price you pay was correct when I sent the picture of the flowers. There was suppose to be at least 13 -16 blooms but there was only about 10. Not worth it.Wish I could put the picture on here but will not allow me to.just to clarify my mum bought flowers the exact same 4 days before from morrisons and they cost her 3 pounds and they were just slightly bigger than the ones I bought £30 for.

In summary, I would not recommend Eden4Flowers to a friend.



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Botched Up Delivery. Poor Customer Service Response.
14 January 2013
Reviewer: Inderjit Kainda from India

198 of 396 people found this review helpful

Paid GBP 113 for flowers, cake and champagne to be delivered to my brother on his birthday. A nice surprise was planned! However eden4flowers delivered 3 days in advance.

Despite email follow up and a call to the customer service, nothing done to send flowers or the cake on the birthday. All I received was an email stating that they would refund me my delivery charges and send a box of chocolate as a way of apology. Too little and too late. I am apalled at the apathy dispalyed by the people managing this e-commerce site. Such poor experiences, and now I realise that there have been many others, take away the trust from online transactions.
Do not recommend using this site to anybody who cares for the ones they are sending out gifts to.

In summary, I would not recommend Eden4Flowers to a friend.



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Unreliable and overpriced
14 November 2012
Reviewer: DVKD from London

226 of 401 people found this review helpful

The delivery system lacks common sense - ordered flowers for a friend who had just got out of hospital on Saturday. She missed the delivery. Flowers not left with the neighbours either side or opposite but instead returned to Post Office Depot. Friend tried to call them 3 times on Saturday but got no answer so flowers remained in depot for the whole weekend. After further failed phone calls the flowers arrived yesterday (Tuesday) past their prime and apparently not worth the £70 we spent on them. Meanwhile, the chocolates we had ordered only arrived today (Wednesday).

Eden4Flowers are 'not outside of their delivery policy' and apparently see nothing wrong with a system which results in perishable items ending up locked in depots for a few days. Only order from them if you know your recipient will be able to wait in all day for flowers to arrive, is mobile enough to get to the door quickly and doesn't need to go to the toilet, pop out for a pint of milk etc, or if you think that dead flowers will cheer them up!

In summary, I would not recommend Eden4Flowers to a friend.



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Eden 4 Flowers - Poor, poor, poor
29 March 2012
Reviewer: Hooch from UK

204 of 371 people found this review helpful

More packaging than flowers - will never use again !

In summary, I would not recommend Eden4Flowers to a friend.



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