Serenata Flowers Reviews

(based on 118 reviews)

139 of 302 people found this review helpful

I have used Seranata successfully before and today
I ordered a Mother's Day bouquet for my mother in law putting in her address and when I confirmed the payment the order said the delivery address was not the one I had specified! I was very cross but things got worse when I realised that there is no customer services tel helpline! It all has to be done online which is not fit for purpose as it says press a box to amend the delivery address but doesn't show the box. Absolutely frustrating! The online service keeps sending automated emails and now my expensive flower order is going to the wrong recipient! I have wasted 2 hours to try and amend the order but no one rang at all or responded satisfactorily to my many emails (10 in all) and every email
that you write has to go through such a palaver to send it
I WILL NEVER use Serenata again!
And now I will
have to get my cc company to take it up with them.
Despite me straight away putting it in writing to them
That the delivery address was wrong, they made no attempt to contact me... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

125 of 287 people found this review helpful

The quality of flowers received were dreadful. A few pounds priced flowers at a supermarket is of much better presentation and quality. I was embarrassed that the recipient knew these flowers were from me. Total waste of money! Avoid using the site to purchase flowers.

In summary, I would not recommend Serenata Flowers to a friend.

178 of 336 people found this review helpful

I have not encountered a customer service experience as bad as with Serenata flowers.
When trying to write a review on their website, I find that there is no option to be able to do so, and apparently through feefo they only contact a select few who they choose for reviews- very convenient as all their reviews on their websites are 5 stars!!!

I had an awful experience with Serenata.
I ordered some flowers and entered in the address and details fine to be sent to a friend in hospital the next day, a day before I went away for a week without any wifi. I had also provided my phone number.
I come back a week later to a single email saying that they couldn't send the bouquet because I 'hadn't entered the delivery address'. Well I clearly had, I remembered doing it and what's more they won't let you complete the order online without the delivery address entered.

I explained this to them and asked for a refund so I could send some flowers with interflora. I then get an email back saying that because the 'incomplete' delivery address (with only road name and postcode, although I definitely entered the whole address) was... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

156 of 303 people found this review helpful

Have been asked to write this review as if to a friend. In short, mate, don't use Serenata if you want a reliable, responsive service. There were NO GOOD points!

My one and only experience with this company left a 'nasty taste in the mouth'. £30 worth of flowers ordered well in advance for a special wedding anniversary were not delivered. When queried, it took persistence to get a response. I was told that it would take 48 hrs or so to get an answer from the courier - no proper apology was given and you would expect a phone call at least but I had to wait several days for an answer. The explanation by email was: 'left in a secure location at the front of the property'.

Apparently my flowers had been shoved in a neighbours garage ( about 90 meters down the road) and he had been away for over a week and discovered the box when he got back. Needless to say, the flowers were brown & shrivelled by this time.

On the delivery date, there was someone at my home all day, there was no phone call from a courier struggling... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

165 of 324 people found this review helpful

Ordered a large bouquet and card for an aunts special birthday (ordering was easy hence one star)THEY WERE NOT DELIVERED. Arranged for another bouquet to be delivered after a week. THEY TOO WERE NOT DELIVERED. No apology or compensation offered. Assume that this must happen often because nobody seemed that surprised or that concerned. STRONGLY ADVISE DO NOT USE THIS COMPANY. Can't comment on the quality of the flowers because no one, myself or the would be recipient saw any!

Very hard to find a feedback form so guessing the organisation select their own feedback for their own website. If I could leave NO STARS I would.

In summary, I would not recommend Serenata Flowers to a friend.

187 of 351 people found this review helpful

Ruined my evening .been backwards and forwards on their website and 'support' line but they still have not sorted out my order. Will never use them again. Appalling attitude and service. They don't even seem to have a mechanism by which you can complain - just an automated reply by email and several promises to call me back which they did not do. Avoid!

In summary, I would not recommend Serenata Flowers to a friend.

177 of 350 people found this review helpful

You give instructions for delivering when the recipient is not home and they ignore them>

you can only contact them via the web site but you can t reply to their emails????

will not use them again

In summary, I would not recommend Serenata Flowers to a friend.

178 of 323 people found this review helpful

Please take note - when ordering flowers from Serenata they are boxed up and sent via Yodel, not via a local florist. I ordered my wife some flowers and found the they can be delivered any time up to 9:00PM! In fact, when contacting Yodel the delivery time is between 12:00 and 9:00pm.

I've been back through the order process online and cannot find any notice about this time slot.

My wife has left work without flowers. Yodel state that "If you are out we will leave your parcel with a neighbour, or in a dry, safe place out of public view.". Good luck in Manchester City Centre.

I've been in touch with Serenata and they've advised that I agreed to the delivery slot in the terms and conditions, don't you love small print. I can't imagine that they'll agree to my request to make this time slot clear on the web site....

Be careful!

In summary, I would not recommend Serenata Flowers to a friend.

166 of 322 people found this review helpful

I ordered and paid for flowers to be delivered to a hotel in Newcastle as a surprise. The flowers never arrived. The money has not been refunded and there is no way of contacting the Company as any time I attempt to log on it states wrong email or password but they have my email and bank details from the booking so could easily refund the money.

Read other review sites as this Company and Companies affiliated to it do not favour well.

Would not recommend or use again.

In summary, I would not recommend Serenata Flowers to a friend.

187 of 365 people found this review helpful

The flowers were sent as a thank you gift. Upon arrival the flowers looked drab and poor but as a gift did not question the choice or quality. It wasn't until the same person ordered the same bouquet for their partner that it became apparent to them that what they ordered bore no resemblance to the pictures advertised. The delivered flowers were a smaller version of that advertised and a dull uninspiring bouquet more suited for a funeral. Trying to contact Serenata Flowers is impossible.

In summary, I would not recommend Serenata Flowers to a friend.