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Flowers24Hours Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 4 reviews)

Category: UK Flower Delivery Services
Website: http://www.flowers24hours.co.uk



Editor's Review Costs & Features User Reviews
 
Average User Rating:
(2.0 Stars) based on 4 reviews


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Average User Star Ratings:

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Overall Star Rating:

Users' Overall Ratings Distribution:

5 Stars
1 Review
4 Stars
0 Reviews
3 Stars
0 Reviews
2 Stars
0 Reviews
1 Star
3 Reviews

Only 25% of Users Recommend it



4 REVIEWS AVAILABLE
PAGE 1: Displaying Reviews 1 - 4 of 4
Bad Service overall
31 July 2014
Reviewer: Diana from London, UK

107 of 236 people found this review helpful

They delivered a wrong bunch of flowers. Refused to take responsibility by not answering my phone calls or emails. Same person picked up the phone and simply told me to email customer service. Nothing has happened to this day. There is a banner on website claiming "Award winning customer service". Don't fall for it.

In summary, I would not recommend Flowers24Hours to a friend.



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Beautiful floral design service
24 June 2014
Reviewer: Ellie from Paris

143 of 272 people found this review helpful

The most beautifully designed flowers I have found online. I received an awesome bouquet for Valentines Day this year, I think it calls Serenade and after that I made a few deliveries by myslef for my mom and colleagues. They were delighted!

In summary, I would recommend Flowers24Hours to a friend.



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Valentines Day flowers arrived one day too late!!
17 February 2014
Reviewer: Bpowell from London

140 of 277 people found this review helpful

My partner paid premium Valentines Day prices for a same day delivery, but the flowers arrived ONE DAY TOO LATE!! I called Flowers24Hours customer services throughout the day for an estimated delivery time - first I was told sometime early afternoon, then in late afternoon I was told they were still making deliveries to City office addresses, and would be with us early evening. I even stayed at home to make sure I did not miss the flower delivery. Still no delivery by 9pm, so my partner bought me a bouquet from a street vendor instead. The flowers turned up with a sheepish delivery man the morning after, who apologised and said to get in touch with customer services for a refund. Customer services however say the delivery man attempted delivery late on Valentines evening (which I do not believe as we were having dinner in and nobody rang the doorbell) and refused even a partial refund. Also the flowers must have been in some stuffy van overnight as they'd already wilted by the time I received them. If you are going to pay premium prices for same day flower delivery, use another company instead!!

In summary, I would not recommend Flowers24Hours to a friend.



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DO NOT USE!!!!!
15 November 2011
Reviewer: Unsatisfied Customer from Washington, DC

172 of 359 people found this review helpful

I ordered flowers, balloons, and a basket for my sick relative in the UK and was charged $138. The flowers that I ordered had roses and lilies, the ones they delivered were the cheapest type of flowers -- the only thing similar was the color combination. They also didn't deliver the "Get Well" balloon (even after charging me). When I contacted their "customer service" they offered no apologies and said they would refund the $6 they charged for the balloon. Over a week has passed and no word of their so called refund. Most importantly, the flowers I paid so much for were DISGUSTING and EMBARRASSING!!! It would have been better if I didn't send flowers at all given what this company delivered. The flowers they delivered looked like they cost $15 (10 british pounds). My mother ordered a much nicer arrangement with a dozen roses from a different site, paid $50, and the exact same thing as pictured was delivered -- and it was beautiful. I will never use flowers24hours.co.uk again. They should not be in business, especially given their competition has lower prices and much better service.

In summary, I would not recommend Flowers24Hours to a friend.



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