DO NOT USE!!!!! 15 November 2011 Reviewer: Unsatisfied Customer from Washington, DC
219 of 464 people found this review helpful
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I ordered flowers, balloons, and a basket for my sick relative in the UK and was charged $138. The flowers that I ordered had roses and lilies, the ones they delivered were the cheapest type of flowers -- the only thing similar was the color combination. They also didn't deliver the "Get Well" balloon (even after charging me). When I contacted their "customer service" they offered no apologies and said they would refund the $6 they charged for the balloon. Over a week has passed and no word of their so called refund. Most importantly, the flowers I paid so much for were DISGUSTING and EMBARRASSING!!! It would have been better if I didn't send flowers at all given what this company delivered. The flowers they delivered looked like they cost $15 (10 british pounds). My mother ordered a much nicer arrangement with a dozen roses from a different site, paid $50, and the exact same thing as pictured was delivered -- and it was beautiful. I will never use flowers24hours.co.uk again. They should not be in business, especially given their competition has lower prices and much better service.
In summary, I would not recommend Flowers24Hours to a friend.
