Fine Flora Reviews

(based on 13 reviews)

193 of 350 people found this review helpful

Appalling customer services, do not reply to emails and cannot be contacted on the telephone. No common courtesy to reply to urgent emails that were in relation to a funeral the next day.

Worst service I have ever had from an internet company. TERRIBLE.

In summary, I would not recommend Fine Flora to a friend.

193 of 381 people found this review helpful

Similar to the other reviewee; I ordered the Pink and white mothers day bouquet which, with delivery came to about £24. The flowers arrived early, which is always better than late, however when I asked my mum what the lilies were like, I was told there were none.

I found this surprising as I'd deliberately chosen that bouquet as it had lilies. I expect to pay a premium for lilies as they are an expensive flower, however they had been replaced with tulips, a non-expensive flower especially this time of year.

I complained to fineflora and was asked to send a photo and they would look into it. I promptly obtained a photo and sent it. The response I received though astounded me:

Dear A,

Thank you for your email and photo. Your bouquet looks beautiful and fresh with lots of life left and buds still to open. We're sorry about the lilies but our flowers by post bouquets are not specific as the contents depend on what is growing and what is available.

Kind regards Sally,
Fineflora
www.fineflora.com

Contrary to this, the roses had been wilting since the day they arrived and one had died completely. I therefore wrote back... (Read the full review)

In summary, I would not recommend Fine Flora to a friend.

178 of 334 people found this review helpful

I ordered the Mother's Day bouquet based on the picture advertised on Fine Flora's website, this was a special offer at £20 and included a free box of chocolates. I arrived at my mothers house to find them on the door step and apparently no one had rung her bell, just left them there. When my mother opened the box of flowers I could not have been more disappointed. They were nothing like the picture advertised. They were fresh but the sort of arrangement a garage would sell. I have since complained, so they asked me to send a photo which I sent direct from my iphone. They say they have not received it and I have asked them to telephone me which they have not done. I would not recommend this company, they obviously think the sender will not see the flowers and can get away with sending cheap alternatives. Giving 1 star to this company is too generous.

In summary, I would not recommend Fine Flora to a friend.