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Similar to the other reviewee; I ordered the Pink and white mothers day bouquet which, with delivery came to about £24. The flowers arrived early, which is always better than late, however when I asked my mum what the lilies were like, I was told there were none.
I found this surprising as I'd deliberately chosen that bouquet as it had lilies. I expect to pay a premium for lilies as they are an expensive flower, however they had been replaced with tulips, a non-expensive flower especially this time of year.
I complained to fineflora and was asked to send a photo and they would look into it. I promptly obtained a photo and sent it. The response I received though astounded me:
Dear A,
Thank you for your email and photo. Your bouquet looks beautiful and fresh with lots of life left and buds still to open. We're sorry about the lilies but our flowers by post bouquets are not specific as the contents depend on what is growing and what is available.
Kind regards Sally,
Fineflora
www.fineflora.com
Contrary to this, the roses had been wilting since the day they arrived and one had died completely. I therefore wrote back stating this, and saying that I would like a refund as the flowers my mum had recieved were not the ones advertised; that I had paid a premium for lilies which had not been included (and although they may not have had white lilies, I don't believe they didn't have any others they could have subsituted as they do 'lily only' bouquets in pink and yellow!!). I am, several weeks on, waiting a response. My next stop will be to complain to trading standards. These people are advertising things, asking you to pay a premium, but actually not delivering what they should. To boot, their 'customer service' is shocking and non existant.
Given the other reivew I see I'm not alone in my experience. I'm going back to using 'Bunches' who always deliver excellent flowers as advertised with no problems. Use at your own peril, you have been warned!!
In summary, I would not recommend Fine Flora to a friend.
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