Terrible Customer Service 17 June 2019 Reviewer: Ck from England
71 of 139 people found this review helpful
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Terrible experience I ordered flowers for my partner whilst I was away. My partner followed all the guidance as she is in love with flowers and plants. The flowers didn't last longer than 3 days and began to start turning brown and dying. Emailed customer service saying I wasn't happy, they arranged for a replacement to be sent out which we appreciated however, I mentioned to ensure the original card was changed (the message inside) too avoid confusion for my partner as she felt awful telling me they had started browning so it was important she didn't know I had complained about them as she felt bad enough as it was. EFlorist assured me the card would be changed. eFlorist failed to follow their promise and the original card was sent again which then I had to of course my partner was really confused and I explain everything to my partner instead of replacement flowers just being sent as a nice surprise. I emailed the company back to bring this to their attention as I am not impressed being a new customer, I requested a refund for all the trouble this has caused and time wasting and my email has been ignored since its now been 9 days without no response since requesting my money back. wouldnt recommend.
In summary, I would not recommend eFlorist to a friend.
