Apalling custer service - dead and wilting flowers. 06 March 2015 Reviewer: Colin H from UK
101 of 238 people found this review helpful
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I ordered a Vanilla cupcake arrangement for my mothers birthday from the eflorist website costing approx £40 with postage. I visited my mother the day after delivery and was appalled at what had been delivered. The arrangement was supposed to be made up of pink roses, surrounded by hydrangeas. The florist had substituted the roses for daisies and carnations, and it is fair to say it bore no resemblance to the display on the eflorist website. It looks as though it has been made up from cheap garage flowers, and the Hydrangeas were all dead and wilted (apparently within two hours of delivery).
I contacted eflorist, included photos, and they sent back an email saying water the oasis and the arrangement would bloom and was guaranteed to last for seven days. I replied that the oasis had been watered on arrival and regularly since, however far from blooming the hydrangeas had not recovered and the arrangement, such as it was, was now surrounded by dead flowers. I requested a refund.
Eflorist then ignored this email, and any subsequent emails that I sent them. They seem to have NO customer service standards. Any complaint is met with a standard generic email, and then ignored.
It goes without saying that I would never use Eflorist again, and I would urge anyone else to be VERY wary of using them.
In summary, I would not recommend eFlorist to a friend.
