Birthday no show 09 September 2014 Reviewer: Ciaranm from UK
160 of 296 people found this review helpful
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I ordered flowers for my wife's birthday for delivery to her work address. An address that has a receptionist present all day every day. They didn't arrive. Nor did I get the promised notification from eflorist that there was a problem so didn't know the flowers hadn't arrived. This led to a rather awkward conversation in which I asked my wife what she thought of her birthday flowers only to find they hadn't arrived.
That evening I filled in their online form asking where the flowers were. No response. The following day I phoned them and after 20 minutes on hold spoke to someone called Tammi. She didn't know why the flowers weren't delivered either and had to phone the florist they sub contract to in order to find out. In so doing she promptly cut me off. I didn't fancy another 20 minutes on hold waiting for eflorist to pick up and after getting no call back, went online and spoke to someone called Rachel on their webchat. She told me that Tammi had sent me an SMS to clarify the situation, I received no SMS. Rachel did her best to clarify the situation for me. She told me 'once we have had a response from our florist. We will be in contact with you.' To date I have received no further contact from e-florist.
The flowers were subsequently delivered at 4pm a day late. They look nothing like the picture. The picture showed an abundance of lilies and chrysanthemums. My wife didn't get any of either. Some of the flowers she did get were already dead, others were wilting.
A terrible service through and through. They didn't arrive on time, the flowers didn't look like the picture when they did and some of he flowers I did get were dead or dying, I then had to spend a substantial part of my day running after them to find out what happened and despite constant reassurances from eflorist nobody from their team has made any contact with me to clarify or resolve the issue. Avoid, avoid, avoid!
In summary, I would not recommend eFlorist to a friend.
