Disappointing Mothers Day - an opportunity missed. 04 April 2014 Reviewer: Gill from Folkestone, Kent
156 of 306 people found this review helpful
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I ordered Misty Morning because the description advised, Rose, Tulips, Carnations, Freesias. What actually arrived was 1 Rose, 4 Tulips, 3 sprays of small Chrysanthemums and some greenery, no Carnations or Freesias. I find it impossible to comprehend why on the Friday before this busy weekend when they had received the order several days before they had no Carnations or Freesias. Did this mean that nobody received any Carnations or Freesias for all bouquets that weekend from that florist - which wasn't actually the one I thought I had ordered from. The customer service reply was the standard; we reserve the right etc... but being a busy period this was an opportunity to demonstrate their services to new customers. The order was delivered on the correct day, but the tulips and rose only lasted 4 days. For me, a regular internet shopper this was a lesson learned 'Do not use Eflorist again.' For anyone reading this - Caveat Emptor.
In summary, I would not recommend eFlorist to a friend.
