Bad experience 03 March 2025 Reviewer: Michele from Yorkshire UK
90 of 147 people found this review helpful
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The carnation flower heads are broken off in two places and your team member saying it is due to transit is absolutely not true. The packaging was apparently all in place and not damaged at all. This was done before they were packed and the rest of the flowers look withered and old also in the picture someone sent us. We are absolutely disgusted that you should allow this shoddiness to happen in your packaging department and after over twenty years of doing custom wwith you, we will no longer be doing that. You have ruined the Birthday of a house-bound ninety four year old woman and insist you do NOT blame the carriers - this is down to you. I will not recommend your company to anyone else and have requested a refund but really this is not enough - you have spoilt the day. We have been loyal customers virtually since your company started. I would like this matter taking further and investigating what is going on in your packaging Department. I have attached a photo but you must also note that the stems of these were broken nearer the bottom of the stem and had to be cut down and then the second lot of broken stems is visible in the photo. The price is not cheap for sub-standard goods.
In summary, I would not recommend Bunches to a friend.
