It says in the advice describe good and bad points. Impossible!!! The mother’s day flowers were 2 days late, arrived in a wet soggy, trashed box and the flowers were half dead. Petals were falling off, 2 stems were completely wilted and after 24 hours in water 3 more stems have given up the ghost. I can’t possible tell my children because they paid a lot of money for these and they would be really upset about it. I buy flowers from a local supermarket which last 2/3 weeks for a fraction of the price. M and S get your act together, this is not a good service. I would also give no stars but the review needs at least one, which is one too many.
In summary, I would not recommend Marks and Spencer Flowers to a friend.