Never again 12 December 2020 Reviewer: Disappointed from Nottingham
1 of 2 people found this review helpful
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I ordered flowers as a birthday gift and have just been sent a message by M and S that my order has been
'updated' which on phoning them means that it had been cancelled, with 2 days to go. So I've had to quickly get another gift for the recipient, from amazon. The email they sent was both unclear and unhelpful and customer support told me that they had a problem with their supplier which meant the IT system couldn't explain the order had actually been cancelled. And this from a multi-million pound business! Never will I use M and S again. They aren't cheap, so I was paying for the certainty of a named day delivery. Unreliable is what I got.
In summary, I would not recommend Marks and Spencer Flowers to a friend.