Very disappointed 13 March 2018 Reviewer: Claire from UK
61 of 121 people found this review helpful
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I ordered a spring bunch of flowers to be delivered on the Saturday the day before Mother's Day. I received an email on the Saturday morning to say that the flowers were on the way. By the end of the day I had heard nothing from my mum who would have rang after receiving such a gift.
After speaking to someone at Flying Flowers on the Sunday morning he informed me I needed to have paid an extra £5.99 for guaranteed delivery on my chosen date and that they would be delivered the next working day (Monday).
End of Monday still no flowers - by now, they are not a surprise anyway as I had to tell my mum or she would have thought I hadn't done anything. Called customer services who firstly told me they were out of stock and then told me they were out for delivery. I asked if they had been on a lorry since Saturday and he said no, they were only prepared on the Sunday.
To cut a long story short, the flowers arrived lunchtime Tuesday, 2 heads fell off and the rest look like they've been in a fight. Supposedly 25% extra - I dread to think how small the bunch would have been without the extra. I've been informed I will be getting a refund.
Strangely, I don't seem able to leave a review on their website although it appears to have plenty of positive reviews displayed. Rubbish - will not use again.
In summary, I would not recommend Flying Flowers to a friend.
