Go elsewhere 17 November 2015 Reviewer: Megane from Edinburgh
165 of 333 people found this review helpful
Variety and Choice:
Quality:
Special Offers and Promotions:
Delivery Cost / Efficiency:
Value for Money / Price:
Ease of Use / Navigation:
Customer Support:
Overall Star Rating:
Received bouquet of the month from a colleague £26 and £3.99 for delivery. I am currently off work sick. The Roses were brown and wilted around the edges. The gift box card and tissue paper were soaked right through. They died after 4 days!! I emailed customer services who sent replacement bouquet which was just as disappointing as the first with wilted roses and soaking packaging. Even the cardboard box was soaked right through. Emailed customer services back to advise. Told them I appreciated the gesture but would never buy or recommend flowers from Next based on my experience. They have sent a £20 gift card in post so worth complaining if you are unhappy. The flowers on sale in supermarkets are a fraction of the price and look much better and last much longer so save your money and go elsewhere.
In summary, I would not recommend Next Flowers to a friend.
