Unreliable!!!! Avoid!!!! 19 August 2015 Reviewer: Emma from UK
130 of 268 people found this review helpful
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Avoid ordering flowers from Next!! On two occasions I have been let down by them. Firstly I ordered a bouquet for my mums birthday - they didn't arrive on the day and instead were left on a neighbours doorstep with no note and the box was battered! The second occasion was for my mother in laws birthday and they didn't arrive again on the day I ordered them for. I spoke to customer service and they said they had been loaded on the van at 7am that morning - they were finally delivered the next day at 1.30pm (29 hours) after!!!! This is an appalling service especially when a small bouquet costs almost £30! The courier service need to learn to look after these deliveries as both of my orders were delivered (eventually) squashed and battered! Would definitely not recommend ordering from Next Flowers!!!
In summary, I would not recommend Next Flowers to a friend.
