Delivery not guaranteed - beware 17 February 2015 Reviewer: Nina from UK
160 of 263 people found this review helpful
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I ordered flowers to arrive for my mother's birthday on 16th February. I clearly selected this delivery date when it asked me 'When would you like these flowers to arrive?'
The flowers arrived a day late, with no apology from Customer Service. I explained that I would not have paid for these flowers had I known they would not arrive on the selected day. I was told 'your confirmation email says that the flowers can arrive a day either side of your preferred date'.
So, you select a date, pay for it, and THEN they tell you that it might not arrive then. Right. I wouldn't mind this when ordering most other products online, but many people buy flowers for a specific occasion, often to arrive on a specific date, so I think it is particularly important that they make this clear. Don't give people the option of selecting a particular day if all products will actually arrive at some point in a 3 day window.
When they arrived, the flowers were of average quality. Perhaps I was unlucky and most people's flowers arrive on the day they asked for them, but from now on I will be paying a bit more to get nicer flowers and a guaranteed delivery date from somewhere else.
In summary, I would not recommend Flying Flowers to a friend.
