Totally unhelpful / poor value for money 28 July 2014 Reviewer: Frances Young from Edinburgh
137 of 316 people found this review helpful
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I ordered flowers for my stepmum's 93rd birthday and paid £30. I gave 48 hours notice. Two minutes after I'd placed the order, I realised I had out my own address for delivery instead of hers and I immediately emailed them with the order number and the change of address. When the confirmation of order came through (with wrong delivery address) I replied again asking them to change it. They replied a while later saying it was too difficult to contact local florists in time.
The bouquet duly turned up at my home on the delivery day and I just had to phone my stepmum (who lives 80 miles away) and tell her the sad story. I sent a complaint email to FF and got a cool reply pointing out that they require 72 HOURS notice for changes. Why?? It's just a bunch of flowers and an email/text/phone call to a florist not a world cruise! I emailed back and told them to take me off their postal and email databases. We'll see if they can do even that right.
The one good thing about getting the flowers myself is that I was able to see what I got for my £30. It was definitely not worth it. Pretty enough but quite small and unimpressive.
I see from other reviews that this company has changed hands (I used to use it a lot in the past and was always satisfied) and that lots of users have had bad experiences. Lets hope it goes out of business soon. Flowers are expensive enough without this sort of quality and service.
In summary, I would not recommend Flying Flowers to a friend.
