Did not arrive 01 March 2013 Reviewer: Heather Turnbull from Uk
371 of 732 people found this review helpful
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I ordered flowers from next for my mum for last Mothers Day 10 days in advance. 11 am on Mothers Day Next called me to say my flowers would not be delivered as they had been sent to the wrong warehouse. They then offered to send another order which would arrive on the Tuesday free of charge. As I have no siblings, this would mean my mum would not receive any flowers on Mothers Day & I live 150 miles away, I accepted their offer as to order elsewhere would be too late anyway. My mum received her dead flowers on the Tuesday, next billed me the full amount, when I phoned I was told the delivery charge was free buy I still had to pay for the flowers. I phoned twice more to complain but to no avail. I have not shopped at Next since, I closed my online account & will warn anyone who will listen their Customer service stinks & they do not care. And I'm annoyed I had to award them 1 star or my post would not be seen!!!
In summary, I would not recommend Next Flowers to a friend.
