Feel very let down 07 January 2013 Reviewer: Sheree 44 from Brighton England
408 of 787 people found this review helpful
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I ordered via my Next account a bouquet to be delivered 3 days later on the friday from her small grandsons to my mother in law after her husband had died suddenly.
The day of delivery came and went and my husband who was in on the surprise was at the house and said none had arrived. Nothing on the saturday morning either.
I called next customers services who offered no apologies and just said it was being loaded onto the van for delivery as I was speaking!!!!! this was saturday afternoon!!!
The flowers arrived...my husband sent me a photo. The bouquet was pretty but had obviously been sitting there in the warehouse as flowers were bone dry and no water in the vase they were delivered in (and paid for!!)
I am a nurse and have told my patients not to bother with Next flowers....will use Tesco next time as far superior service......and I hate Tesco!!!!!
In summary, I would not recommend Next Flowers to a friend.
