Do not buy flowers from Flowerfete or iflorist 05 February 2015 Reviewer: Pinju from UK
117 of 220 people found this review helpful
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Do not buy flowers from Flowerfete or iflorist. I bought some flowers to be delivered on a specified date (a friend's birthday) but instead the flowers were delivered 3 days early and the courier dumped the flowers in the rain. I complained about this on several occasions over one whole month but did not receive. The manager said that they had a glitch with their email system and only the subject line was seen by their customer services team which is why they did not respond to my complaint - she said they were trying to fix this. It is not my fault they had a problem with their email system and could not communicate with customers!! Also if they were aware about this email glitch why did it take 1 whole month to fix? Surely it's something which could be fixed in a matter of hours (or at the most days).
I then had to chase up the complaint again and then only did I receive a reponse. They said they had a back log of orders and pushed the order through. I paid for flowers to be delivered on my chosen date but they failed to deliver on this date and so asked for a refund many times but they refused. They simply could not understand that it was unacceptable to deliver flowers 3 days before a birthday even though I had specified the delivery date using the calender on their website.
I was then in contact with the manager Emily who said she had issued a refund. But this was a lie. I checked my PayPal account and no refund was issued. I then had to set up a PayPal dispute and only then did I receive a refund. I asked the manager why she had lied but she refused to comment. It appears as though Flowerfete / iflorist are one of those companies who are more interested in taking customer's money rather than providing good customer services. I phoned their ofices and left my mobile number. I was told the manager would call me back but she never did.
Without my authorisation they sent more flowers 1 month later to my recipient. I was told that these flowers were sent to apologise for delivering early and had an apology note. However, instead of an apology note they sent another birthday card (even though the recipient's birthday was 1 month ago!).
I strongly do not recommend customers to buy from Flowerfete or iflorist. The best thing to do is go through a local florist since if you have any problems you have the option to go directly to them and sort out any problems.
In summary, I would not recommend iFlorist to a friend.
