Do not use 29 January 2015 Reviewer: Cal1258 from England
95 of 175 people found this review helpful
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I placed an online order to iflorist on Wednesday 21 Jan 2015 and received email confirmation at 14:24, I had a query regarding my order at 15:41 which was replied to at 16:28.this order was for delivery to France on Friday 23 Jan 2015. As this was a surprise for my daughter and her partner to cheer them up at the end of a traumatic time I did not tell them about the surprise!!
As I had not heard anything by way of a thank you (which my daughter would have sent immediately on receipt) I made some enquiries via a third party as to whether the flowers had been received only to be told in the negative.
I visited iflorist site and left a ticket to enquire about delivery and received a reply 26 Jan 2015 to say my order had been processed. All good then, flowers will be delivered. NO SUCH LUCK!!! I further received an email on 26 Jan 2015 to say order was successfully allocated and will be delivered 23 Jan???? so no delivery has been made but they say it has been allocated and will be delivered on the date requested but very obviously wasn't. I was further informed that delivery was delayed due to the weekend, so a total contradiction in information.
I received another email 26 Jan 4:39am stating delivery would be 24 to 48 hours. Hmm!!
Further email received 29 Jan 16:32 telling me they didn't get my initial reply from 21 Jan until 24 Jan although all my emails (as anyone knows) has not only the date but also time of sending.
I have replied to that response accordingly telling them of my thread of emails and times sent. This of course does not alter the fact that iflorist have had my payment since 21 Jan and I still have not had the flowers delivered and of course the whole surprise element has now gone. I have stated in my email that I expect delivery to take place by lunchtime 30 Jan or a FULL refund. Watch this space to see if any flowers are delivered by the deadline or if I receive a refund.
I am bitterly disappointed in the service and will NEVER use them again. I had to give a star rating to be able to leave a review otherwise they would have a minus rating, this has got to be the worst on line
order I have ever made.
Incidentally they do give a tracking number but unfortunately this does not seem to work as every time I logged in to try to track my order I was thrown out.
In summary, I would not recommend iFlorist to a friend.
