Shocking service 10 May 2014 Reviewer: Emmyloureynolds from Oxford, England
148 of 307 people found this review helpful
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I don't know where to start about how awful the company and their customer service is. I never write reviews so it must be bad!
Ordered flowers on 27th March for next day delivery to my mum's work for Mother's Day. On the 28th no flowers arrived. They were delivered on the 31st March-after Mother's Day and dead! Called the customer service line at various times throughout the day and was constantly on hold-expensive as it's an 0844 number. Finally get through on the 1st April about 3 minutes before the company closed, the lady on the phone seemed to be very helpful-until the time hit 5.00pm at which point she put me on hold and then hung up. I called back immediately and got an automated message saying they were now closed and it leave a message, message left asking someone to call me back. I am still waiting. Have sent 8 emails since then asking for a full refund, to which I get the same reply. Please send a photo, which I don't have. Who takes photos of dead flowers to show to the world? Although if my mum have taken a photo at least then I could save other people from this farce of a company. They offered to send another bunch of flowers out, but it's a bit late for Mother's Day and I expect they would also be dead and not arrive on the specified day.They then offered a £5 gift voucher to use on their website. Two problems with this, 1 I've not received the voucher and 2 why would I use the company again?! All I am asking for is decent customer service and a full refund (plus an apology for the amount of time I have spent trying to sort this out).
AVOID THIS COMPANY AT ALL COST.
In summary, I would not recommend iFlorist to a friend.
