Zero for Customer service 10 March 2014 Reviewer: Juddy262 from Nottinghamshire UK
132 of 269 people found this review helpful
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On the 28th of December via e-mail We contacted Iflorist about non delivery of a Christmas order.
The automatic reply said that we would get a response early in the new year. Despite numerous attempts to contact customer service by telephone we still have not had a reply and its the 10th of March!
All phone calls to customer service and e-mails have gone unanswered.
However every day my email inbox receives at least one sales offer.
How come I florist can send me emails to my pc and to my phone each day but cant answer a simple, clear and politely phrased complaint?
I can only assume that I florist is only interested in selling, but they won't get any more business
from us. You have had your chance. We have been more than fair.
Recently we have used two competitors with excellent results
In summary, I would not recommend iFlorist to a friend.
