AVOID! - took money, no refund given! 26 February 2014 Reviewer: Bouba123 from London
127 of 230 people found this review helpful
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I placed an order on Wednesday 12th February, to send some Valentine's flowers to my partner. I called iFlorist TWICE to make sure they deliver to Morocco (it's not advertised on their website). Both customer service advisors said to choose any flowers from the Spanish range and that they do indeed deliver flowers to Morocco. I placed my order, they took my money and that was that.
Come Friday, I called iFlorist to ask why my flowers hadn't been delivered yet (it was now 5pm). They said that they were unable to send the flowers in Morocco. They didn't have the decency to email or call me to say that the order had been cancelled. I was livid. I demanded a refund and got an email within minutes saying that they'd issue one for £40.04 (I paid £40.90). Two weeks and three emails and two phonecalls later, I have not received my refund nor a response to my emails asking for the remaining 86p that is owed to me (as it stands, I'm still owed £40.90).
Terrible/non-existant customer service, no professionalism and an unreliable service.
In summary, I would not recommend iFlorist to a friend.
