iFlorist Reviews

(based on 115 reviews)

174 of 324 people found this review helpful

I ordered flowers for my mum and arranged for them to be delivered on Mother's day.
However, iflorist had a different idea.
First of all, they delivered my flowers on the SATURDAY (not Mother's day) so it wrecked the whole surprise/Mother's day feel. I had also paid extra for them to be delivered specifically on the Sunday.

Secondly, (and most importantly) it was the WRONG BLOODY BUNCH. The flowers didn't resemble the ones I had ordered even in the slightest! They looked cheap, badly put together and just ugly. They were small and pink with loads of greenery/grass stuff. While the ones I had ordered were a large bunch of beautiful bright orange gerberas and burnt orange lilies. I had paid £40 for the flowers including delivery. The ones that arrived looked barely worth £20.

Anyway, not only were these flowers the WRONG flowers, they were also badly damaged and wilted. They looked like they were ready for the bin. In fact, that's where they went. Even my mother noticed, although she didn't like to admit it as she didn't want to offend me. So when I showed her the ones I had ordered for her she was so disappointed.

So I contacted iflorist. Was told to email their escalation team. I got through to a guy called John who replied within the hour asking for my order number and pictures of the flowers that were delivered. At this point I was impressed at how swiftly they were responding. So I sent him the requested information. The next day, he said that they were trying to track down the florist that delivered my flowers.
Fair enough.

6 days later, still no reply.
I emailed again, politely asking for an update. This email was sent on the 16th of March and I have had absolutely NO response since then. I have emailed twice and have heard nothing back.

AVOID AT ALL COSTS!! Complete scam artists!!
I have a hunch on why the wrong flowers arrived too. (I may be wrong but it's suspicious none-the-less)
Basically - the DELIVERY address and the BILLING address were different - as my address is in England and my mother's in Ireland. And I think they thought that I would not be around to see the flowers that were delivered. Except I was as I was visiting for mother's day. And I think they sent the crappy, cheaper bunch because they thought they would get away with it and my mother would not know any better.

This is genuinely the worst service I have ever received from anywhere and I would highly discourage anyone thinking of using them. Go for interflora or something a bit more reliable. They may be a bit more expensive but at least you'll get the right damn flowers.

In summary, I would not recommend iFlorist to a friend.