Beware of Iflorist 13 March 2013 Reviewer: Tango from France
175 of 314 people found this review helpful
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Iflorist promise high performance. In fact they deliver poor quality, poor performance, are unreliable and have little or no customer support of any value.
A genuine error can be forgiven if an explanation is forthcoming with an apology. Compensation is an easy solution in this business. Iflorist on the other hand are a shadowy organisation almost impossible to penetrate having no easily accessible telephone numbers and relying on the anonymity of electronic communications. Their customer service consists of 'ticket numbers' issued in response to an email and promising to look into the issue pending a full response - which never actually arrives. A further request for a reply merely results in new ticket number promising a response as if it is a new enquiry. And so it goes on.
I would warn against using this Company. I did so believing that all such Companies offered a similar service. NOT TRUE. I lost £35, which for me was a small amount compared to upsetting a dear friend on a special occasion. There are many other more reputable and well known organisations who have good reputations and respect their customers - PLEASE USE THEM
In summary, I would not recommend iFlorist to a friend.
