iFlorist Reviews

(based on 115 reviews)

148 of 280 people found this review helpful

I ordered some flowers for my wife for Valentines Day. As I was working away from home, I called that evening to see how she liked her flowers (and complimentary chocolates!) only to find that they had not been delivered. The flowers (minus the chocs!!!) eventually arrived the following morning - not very useful for Valentines, and frankly was incredibly embarrassing and a massive let down. Had I known of any delay I would have ordered elsewhere. Obviously, highly unlikely to use them again but I did want an explanation so reported the issue via the website only to receive an automated response telling me that "we will respond to your enquiry as soon as we can though we are currently experiencing a high volume of enquiries". Nearly two weeks on and no response so I decided to phone and ask for a refund. The member of staff asked if there was anything wrong with the flowers (?!) and told me that I was only entitled to a refund of the delivery cost (a couple of quid!!) as I hadn't reported the issue within 2 weeks. I explained that (1) I had reported the issue on the evening of the 14th Feb via the website and not received a response, and that (2) actually I am now calling within 14 days of the order! "I'm sorry, all I can offer is a refund on the delivery cost" was the response I received, seemingly forgetting her initial reason for denying the full refund. She eventually agreed to get her manager to phone me to discuss so I waited patiently by the phone.... nothing. So I phoned a day later and the person I spoke to this time was apologetic and offered me a full refund without me asking for it. What a shame I had to go through what I did though. Without question, I would never, ever recommend them to anybody and will make sure I use local florists in future.

In summary, I would not recommend iFlorist to a friend.