Flowers arrived late and in terrible condition 14 February 2013 Reviewer: Catereview from UK
174 of 352 people found this review helpful
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Ordered some flowers for my aunt who just came home from hospital: They didn't show up on the promised date and I received no warning. EFlorist claimed it was down to adverse weather conditions, well fine, but at least tell me they won't get there!
They then refused to take any responsibility for when the flowers would arrive or to take any action to find out. They also refused to give me a refund, saying the flowers were already out for delivery and that I would have to wait for them to be delivered (who knows when?!?), then, if they were in bad condition at that point I would have to call yet again to try and argue for a refund.
Also, to get a refund I would have to take pictures of the battered flowers, despite their admitting that they would have been out at warehouses/in trucks for several days.
All was made to be my problem, my responsibility to fix their mistakes and when the flowers finally did arrive they were broken and browned.
I'm sure these guys are fine if nothing goes wrong, but if it does, BEWARE!
In summary, I would not recommend Teleflorist to a friend.
