Delivered Late - Months Waiting for Response - No Explanatio 15 October 2012 Reviewer: Disappointed.fr from Ireland
410 of 773 people found this review helpful
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Having returned home from Paris in July after visiting a friend, I ordered flowers to her office to say thank you. They were to be delivered on a Thursday, but didn't until the following Monday.
I sent emails on 2 occasions to ask for an explanation, and received nothing until last Thursday - 10 weeks after the order was placed and paid for.
On Thursday I had an email to confirm that an issue had been logged! Today Monday I received an email with a £5 voucher towards my next order. Which won't be happening.
I have refused their insincere apology which they blamed on "technical difficulties"
Please see email below.
"Please accept our sincere apologies for delayed response and the inconvenience you may have experienced.
At Iflorist, we take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations.
Due to technical difficulties, your order got delayed. I have checked your order details, the order was delivered at its desired destination. Here is the link to track your order:
{link here}
As a goodwill gesture, we are providing you £5.00 voucher, which you can use on your next purchase. The voucher code is "CSDF5GBP". Please accept our sincere apologies.
We deeply value your relationship with Iflorist and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards,
iflorist
In summary, I would not recommend iFlorist to a friend.
