iFlorist Reviews

(based on 115 reviews)

251 of 446 people found this review helpful

I ordered flowers my Mum who lives some 200 miles away flowers from iflorist.co.uk to arrive for mothers day as I was unable to visit her. I had been let down by Interflora but they had given me plenty notice & had not taken any funds from my account.

I was taken in by their 100% satisfaction guarantee, so placed my order on the 16th to have flowers delivered on the Sunday.

I called my Mother on the Sunday morning to wish her a Happy Mothers day & make sure she's received her card & told my Dad there should be flowers on the way in case they were popping out. Six o'clock Sunday evening arrived & my Dad rang to day no flowers had been received.

I thought perhaps they'd been very busy with it being Mothers day & some kind of contact would be made on Monday with an explanation & delivery of the flowers that day. I was wrong though & so I sent them an e-mail to find out why. This was pointless as all I received was a generated message to say they were experiencing a high volume of inquiries. I then tried live chat, which isn't live just the same as e-mail & generated the same response(useless!) 01282 681712

I eventually managed to track down iFlorist's phone number which is 01282 681712 using KGB. It doesn't appear on their website as they are an 'online company'. I'm sure the real reason is because they would inundated with complaints if it was.

I called & spoke to a woman who offered me delivery of my original order or a refund in three to five working days. I said it would be nice if she could offer both but she wasn't interested. So I took the refund but how long that takes to appear remains to be seen.

I will never use iFlorist again & would not recommend anyone else does either. After googling iflorist delivery I see there are many customer complaints and similar stories to mine.

In summary, I would not recommend iFlorist to a friend.