Serenata Flowers Reviews

(based on 118 reviews)

32 of 74 people found this review helpful

The quality of the flowers delivered were not of the same quality that we displayed on their website. I should have gone to local petrol station instead.

Use this company at your own risk. Shoddy

In summary, I would not recommend Serenata Flowers to a friend.

49 of 86 people found this review helpful

DO NOT USE SERENATA FLOWERS, I never write reviews but you should avoid this company at all costs, I ordered a flower planter for my friend who got married 2 weeks ago, we couldn’t go because of the virus, the planter never arrived and I had to spoil the surprise by asking my friend whether she received her flowers, nothing from Serenata at all, I contacted them and got an apology but they then advised item was out of stock, why had I not been told this, customer service is shocking, they then offered to send a bouquet instead which I only accepted to get something sent to my friend and I asked for the complaints procedure as I was still not happy with the outcome, they refused and cancelled my order!!! total disgrace of a company and especially during such a terrible time. now 2 weeks on my friend still has no present from me because of this company, now they are refusing to give me the complaints procedure details

In summary, I would not recommend Serenata Flowers to a friend.

50 of 105 people found this review helpful

I choose this company from many in the UK for a very special occasion which was unfortunately ruined.

My delivery was set for Friday and while 1 attempt at delivery was made, no note from the courier or redelivery attempt was made that day. After being informed by the company they would ensure the flowers were delivered, they were not delivered over the next 3 days, despite family waiting home to receive them.

After dealing with various members from customer service, they have offered a refund or a redelivery. The only adequate response would have been to refund the order and deliver it in Earnest, given the inconvenience, which they refused to do.

I would go with another company. There are many.

In summary, I would not recommend Serenata Flowers to a friend.

61 of 129 people found this review helpful

ST VALENTINES FAILED - Cause of Serenata Flowers, amazing delivery thank you for accepting my order and my payment and FAILING DELIVERY on St Valentines!! Why you just people say that you are not able to make the delivery and you destroy peoples celebrations?

In summary, I would not recommend Serenata Flowers to a friend.

63 of 125 people found this review helpful

Basket of funeral flowers ordered several days before funeral, date, time, address given. The actual funeral service started at 2pm, but serenata delivered the poor quality flowers at 2.15pm to the undertakers! The Hearse left way ahead of the 2pm Service! The bereaved family picked the flowers up from the undertakers the next day, and the rose petals were brown! Nothing like the picture. Will never use this company again, nor would I recommend them! Serenata dealt with this with e-mails and did not want to know!

In summary, I would not recommend Serenata Flowers to a friend.

62 of 124 people found this review helpful

Unacceptable. I sent flowers to celebrate a proposal. The flowers were delayed (not making the correct date) and then they were never delivered. I received multiple emails stating they had been delivered but the intended party never received them. Then they waited 6 days to respond to my next email. They have still not given me a refund. Terrible service! Do not trust for time-sensitive events!

In summary, I would not recommend Serenata Flowers to a friend.

62 of 123 people found this review helpful

I have not received good service. The whole company acts like a scam. Uses Yodel for deliveries hardly one of Britain's trusted delivery companies.
Tracking is useless.
Customer service a joke but then are they are based offshore?
Going round and round.
Endless emails with no one really reading them.
Looked at reviews can't believe they are genuine reviews for good service.
Surely paid reviews?
I suggest you steer clear of this company.
Pay a little bit more for a superior service with another company.
This was my first and last time I will use this shoddy company.

In summary, I would not recommend Serenata Flowers to a friend.

62 of 122 people found this review helpful

I ordered for my daughters 30th birthday.

They did not arrive. Until next day. I had to read lie after lie even saying that my daughter had rang the courier to rearrange delivery. The flowers were a surprise so she didn't know they were coming.
I have been offered £3 as an apology.

In summary, I would not recommend Serenata Flowers to a friend.

61 of 123 people found this review helpful

I thought I would give this online florist a chance as they looked good value on their website , how wrong could I be , I was sending the flowers to a friend who had recently lost her son so it was very important they arrived on the day I specified , they never arrived !! I emailed them the next day they told me in they would look into it , after several emails they told me they had been delivered to the wrong address !! I asked for them to be delivered ASAP when they finally arrived they were awful ! Just about ready for the bin , I will go back to M&S in the future at least I will get what I pay for !

Do not waste your money with this so called florist they are certainly nothing like the pictures on the website !!

In summary, I would not recommend Serenata Flowers to a friend.

70 of 140 people found this review helpful

AVOID AVOID AVOID!!!
Wish I could give -10 stars. Don't trust anyone who has put 5 stars (it's probably them writing their own)

Paid £25 for mothers day flowers for them to arrive looking no bigger than a bunch I could have brought at tesco for £3

To make it worse the day after 80-90% of the bouquet were dead so looked like they had been on a lamppost for 5 days.

I tried to make a complaint and they wouldn't pass me to their complaints department so had to keep talking to someone in their general enquiries and all the responses were "the bouquet made to the quality described" - if that's their quality it's 200% a RIP-OFF I wouldn't have paid £0.50p for this bunch.

Please read and be advised to go elsewhere

Summary: AVOID & a total RIP-OFF

Alana

In summary, I would not recommend Serenata Flowers to a friend.