Serenata Flowers Reviews

(based on 118 reviews)

29 of 58 people found this review helpful

Flowers arrived on time but the image on the website was not a true representation of what was delivered. They were sparse & looked like they had been bought at last minute from a garage. I was totally underwhelmed by them. When Customer Services were contacted, although they were very efficient the situation was not redressed.

I will not be using Serenta Flowers again. The pictures on their website are not representative of the goods received.

In summary, I would not recommend Serenata Flowers to a friend.

29 of 62 people found this review helpful

My son sent me some flowers they arrived today although I was delighted after the year we have all had I sent him a picture when I displayed them,and a thank you as I got chocolates with them I have to say i`ve had flowers sent from here before and they were far better he sent me a picture of what he had ordered and it looks like they have replaced chrysanthemums with a very limp daisy type flower that are half dead and some of the other sprigs of dressing missing I have told him to complain I hope he does so others won`t be disappointed.

In summary, I would not recommend Serenata Flowers to a friend.

29 of 61 people found this review helpful

My son sent me some flowers they arrived today although I was delighted after the year we have all had I sent him a picture when I displayed them,and a thank you as I got chocolates with them I have to say i`ve had flowers sent from here before and they were far better he sent me a picture of what he had ordered and it looks like they have replaced chrysanthemums with a very limp daisy type flower that are half dead and some of the other sprigs of dressing missing I have told him to complain I hope he does so others won`t be disappointed.

In summary, I would not recommend Serenata Flowers to a friend.

96 of 162 people found this review helpful

I ordered a lovely looking Christmas arrangement for a friend. Ordered from Australia to the UK and delivered 19/12/16 as requested. What was delivered had only half the flowers and no candles evident. Should be embarrassed sending out a product like that. Emailed Serenata Flowers yesterday. No response as yet. Not happy at all.

In summary, I would not recommend Serenata Flowers to a friend.

175 of 309 people found this review helpful

Bought flowers for mums birthday. The delivery driver literally dumped them at the door. Then when I received a photo they were nothing like the web image.

Tried to contact these guys to discuss the issue and its impossible to call/find number.

Emailed a picture and text about the issues and got a weak response. Then they refuse to commit and it leaves you feeling frustrated and annoyed. I would take them to court but for £20, it is worth it !?

Would never use again and do not recommend. Their customer service is awful and attitude towards a new customer is terrible.

I will use J Lewis in future becuase they respect customers, unlike this company. AVOID AVOID AVOID !!!

In summary, I would not recommend Serenata Flowers to a friend.

180 of 357 people found this review helpful

Ordered some flowers which were on special offer for a relatives birthday. Firstly, I was panicking as at 7pm still a no show. They finally arrived at around 7.40pm. Although the flowers are lovely, they look absolutely nothing like the picture /bunch I selected. The selection I made had lillies in - not a single lily in the bunch received. Specifically ordered these for the lillies. Dissapointed .

In summary, I would not recommend Serenata Flowers to a friend.

152 of 342 people found this review helpful

Used serenata a lot over the last few years.
However this is the third time now they have let me down big time!
Failed to deliver flowers for my friends birthday on Sunday even though I had Paid for Sunday pre noon delivery
This also happened earlier in the year when I bought for another friend.
Also last year I sent flowers for my friends 60th. They arrived but were nearly dead!
They did send a new bouquet but again totally spoiled what should have been a lovely surprise.

I won't be using them again

In summary, I would not recommend Serenata Flowers to a friend.

190 of 340 people found this review helpful

Easy to order, delivered on time.

However..they were not at all what I ordered.
I asked for an all red bunch to be delivered, my Aunt received pinks, green, purple and white. When I complained the response I got was, 'We can see the florist try to include red so there will be no refund or resend'.

At the very least they should have asked if I minded a different colour scheme. At this time of year when flowers are so plentiful they should not have got this so wrong.

In summary, I would not recommend Serenata Flowers to a friend.

136 of 294 people found this review helpful

Having seen a wonderful looking bouquet on the website, I ordered it to be delivered the same day, which to their credit, it was. I received a 'thank you' from the recipient with an attached photo. I thought "that's funny, it looks half the size of that advertised", so I contacted Serenata. Despite several emails, they were convinced that the photo I sent them was comparable to the bouquet on their website. I wish I could upload the two photos here!! The one I ordered was 'wow' and the one delivered was 'ok'. It would have been fine if they had recognised the difference and made steps to put it right. Instead, they argued and argued and finally offered a paltry 10% discount. Subsequent to my experience, I've seen other similar comments. Next time, I won't be calling them, as what you see, is not what you get.

In summary, I would not recommend Serenata Flowers to a friend.

187 of 365 people found this review helpful

OK I brought my other half some flowers for an apology, I ordered them no problem, and paid for express shipping. Guess what? Flowers never arrived. I called them up and they did refund my express shipping cost and they told me that they would contact the courier company they use to the flowers and find out what went wrong. Typically there web site was down and the customer service team wouldn't let me contact the courier services myself. So I waited a hour and then call back to find the progress of my flowers. To my dismay nothing, but the next person I spoke to was kind enough to refund all my money and if the flowers did turn up keep them for free as a sorry gift. First and last time they will be used. I advise you to go go near them even with ten foot barge poll?!

In summary, I would not recommend Serenata Flowers to a friend.