Serenata Flowers Reviews

(based on 118 reviews)

194 of 337 people found this review helpful

Ordered on 20/8 to arrive on the 22/8 for someone specials birthday, tried to track the order and website was down so on the delivery date I contacted them by email and they informed me 2 mins later that they hadn't made the delivery which by now was to late to order flowers from a reliable company instead. Don't use them if you want the flowers to arrive!

In summary, I would not recommend Serenata Flowers to a friend.

184 of 339 people found this review helpful

Ordered 16/8 for delivery on 20/8 which was for my wife on our 18 th wedding anniversary!!!

Not only did the flowers fail to materialise, but I was told at 6:20pm when I enquired that they were out for delivery, then got a t text at 8:38pm to tell me there was a problem. When I rang again to enquire on the status, I was informed that there was a failed delivery and a card was posted. NO CARD, NO DELIVERY.
So, instead of enjoying a pleasant evening, I spent it on the phone trying to track my order.

Thanks, NEVER AGAIN!!!

Then to cap it off, the customer service rep was as unhelpful, robotic and bordering on arrogant.

They seriously need to sort out your customer service, will never use then again Serenanta, utterly USELESS!

In summary, I would not recommend Serenata Flowers to a friend.

180 of 353 people found this review helpful

I ordered flowers and a balloon from Serenata as a get well gift for a colleague. The money was taken from my account but nothing was sent to my colleague. After a week, I contacted Serenata to ask what had happened (I tried to track my order on the website but nothing happened when I tried to log in so I was unable to tell whether the order had been processed). They said it was a mistake on the system and that they would send her the order as soon as possible. It then took a further week of chasing the company and then they finally delivered the order and offered no refund whatsoever, despite the fact that they were two weeks late. Terrible company, terrible customer service. Do not use this company.

In summary, I would not recommend Serenata Flowers to a friend.

187 of 365 people found this review helpful

OK I brought my other half some flowers for an apology, I ordered them no problem, and paid for express shipping. Guess what? Flowers never arrived. I called them up and they did refund my express shipping cost and they told me that they would contact the courier company they use to the flowers and find out what went wrong. Typically there web site was down and the customer service team wouldn't let me contact the courier services myself. So I waited a hour and then call back to find the progress of my flowers. To my dismay nothing, but the next person I spoke to was kind enough to refund all my money and if the flowers did turn up keep them for free as a sorry gift. First and last time they will be used. I advise you to go go near them even with ten foot barge poll?!

In summary, I would not recommend Serenata Flowers to a friend.

220 of 399 people found this review helpful

I'm going to complain to both the Advertising Standards Authority and Trading Standards Institute about this company and I suggest others do the same then somthing might get done about them.

They sent me email & texts saying they'd delivered my flowers - they hadn't. After chasing them up it turned out the courier apparently couldn't find the address even though it was automatically filled in for me by the websites own address finder when I entered the postcode. 10 days later I still don't know where the flowers are, they're not replying to emails & its impossible to speak to anyone on the phone about a complaint.

Judging by the reviews on here I don't believe that the glowing testimonials on their website are genuine & its strange because its impossible to leave one on there yourself.

They're also misleading with their website as their lengthy terms & conditions are not put where companies are supposed to put them i.e. opening in a link just before you tick that you accept them and pay, but bizarrely hidden away on their 'help' page for some reason. Could this possibly be because they don't want people to find them?

In summary, I would not recommend Serenata Flowers to a friend.

140 of 363 people found this review helpful

I have previously ordered flowers and received flowers from Serenata Florist and have been pleased with what has been ordered as have the recipient. I ordered a topiary display that was sent by a third party, and had to contact their Customers services due to an issue with it. I was very impressed by their response and will continue to use them. I have no business or personal association with the company.
Theresa L

In summary, I would recommend Serenata Flowers to a friend.

180 of 406 people found this review helpful

After sending my first bouquet of flowers to my girlfriend she was delighted, but they did not live up to the photo of them on the website but also within 4 days most of them are drooping and dying and at a cost of £24.99 it is a disappointment to say the least, so don't recommended this website.

In summary, I would not recommend Serenata Flowers to a friend.

179 of 359 people found this review helpful

Seranata Flowers have a customer service department but it seems they fail time after time at making the customer happy. I ordered flowers to be delivered to my mother on Mothers Day, and later found out that she was visiting my sister for a few weeks. I was able to contact customer service before the flowers were due for delivery, but Ray in customer service refused (via email) to redirect the order or even hold the order until my mother returned home. I followed up by asking for an explanation since there was plenty of time to intercept the order. There was silence from customer service, and the flowers were dispatched to an empty house. It was a waste of 50 pounds and a waste of flowers - thank you for nothing Serenata Flowers!

In summary, I would not recommend Serenata Flowers to a friend.

220 of 432 people found this review helpful

I don't want to give this company even one star!
I did not receive an order confirmation email so was worried there was a problem (from reading reviews now, this appears to be the norm - wish I had read the reviews before I ordered from Serenata). Got an email from them yesterday at 7.50am telling me that order had been dispatched. Phoned mum to tell her delivery was being made that day. Telephone number given in Serenata's email is no longer in use. No information about tracking the order in email from Serenata but found it after Google search. Mum waited in all day, wasting her time and ending in disappointment - no flowers at all for Mother's Day. I have work commitments so can't see my mum today for Mother's Day - the flowers were supposed to make up for that. Thankfully, I had got her another gift from reputable company, so I'm not completely in her bad books today. My advice - if you want someone's day to be lifted by sending them a bouquet, DON'T USE SERENATA FLOWERS! It's not worth the risk. I'm very disappointed and upset.

In summary, I would not recommend Serenata Flowers to a friend.

182 of 340 people found this review helpful

My experience of service from Serenata has been atrocious. I grudge having to give them any stars apart from for variety and choice - which, in my case, was a joke as bouquet that was delivered was nothing like image on website. Had to prise apology out of Customer Services operative (trainee) who promised supervisor would call me back - he didn't. Attempts to call Customer Services back impossible as number either unobtainable or I was held in queue for lengthy periods with no info on where I was in queue. The promised replacement bouquet never arrived (gave them 7 days to supply this). Apologetic tone and false assurances of all communications with Serenata are clearly disingenuous and I am appalled by their disregard for decent customer service. Serenata has finally agreed to give me refund (verified by Gooogle Checkout)so hopefully this will materialise. All this has taken over 3 1/2 weeks to sort out. I will never use Serenata again and have advised all friends and family likewise.

In summary, I would not recommend Serenata Flowers to a friend.