eFlorist Reviews

(based on 103 reviews)

138 of 253 people found this review helpful

I ordered flowers for Valentine's Day 4 days before hand to be delivered on the day. This cost me £31 including delivery and the flowers looked wilted and nothing like the picture provided. I immediately complained to eflorist who duly replied within the promise time of 48 hours asking if I would like a refund or replacement. I accepted the offer of a refund but not heard anything since the 18th February 2014 where I have sent 6 emails in total to them. After reading reviews about this company, I believe that they are not a very honest organisation and do not care about the needs of the customer or fulfil their promises. I have evidence that the flowers died after just 4 days of them being delivered as well as the emails I have sent to them. I have not received any acknowledgement or a refund for what I believe was falsely advertised.

In summary, I would not recommend eFlorist to a friend.

118 of 287 people found this review helpful

Spent far too many hours of my life chasing up flowers that did not arrive. DO NOT USE!

In summary, I would not recommend eFlorist to a friend.

130 of 255 people found this review helpful

Order roses and received tulips have email them not reply yes I agree that the bad weather has an effect on your services but email too?

In summary, I would not recommend eFlorist to a friend.

142 of 298 people found this review helpful

You just have to read complaints on Twitter about non-delivery on Valentines Day and then shutting their phone lines down so no one can get in touch. They don't respond to emails either despite that being part of their customer service.

I purchased flowers a week in advance and still waiting for delivery or a response on Feb 15 !!

I dare you to spend on flowers from this company

In summary, I would not recommend eFlorist to a friend.

125 of 277 people found this review helpful

Well I ordered some flowers for my fellow business owner's studio launch as a "good luck" not a problem for Saturday Delivery.

However, 3:30pm I recieved a telephone call to state that they were unable to deliver the flowers, and they could try again for Monday. Unfortunately her launch party was TODAY (Saturday) and not Monday.

Disappointment is an understatement, I am so unbelievely upset that something nice I was trying to do for someone is completely thrown back into my face - they can offer me a refund, which is fine, but it doesnt rectify the situation. Or the poor service. If they had called me earlier this morning, then I may have been able to find someone else to deliver them.

I will NEVER order via these guys again.

In summary, I would not recommend eFlorist to a friend.

174 of 269 people found this review helpful

Shocking service and delivery... 3 days late had to fight for my money back nearly 6 phone calls... Only 10% complimentary after trying to ask for it. Shocking... Worst service I've ever known! Says highly trained in customer care ... False statement like the false advertising of it being delivered on the right day! It's shocking! Lisa at customer services was probably the most helpful, if they have my other details last women was rude and didn't care about customers actually coming back to them.

In summary, I would not recommend eFlorist to a friend.

147 of 264 people found this review helpful

Having been with my girlfriend for 1 year, the ideal present was a beautiful bunch of flowers. Having ordered them 4 days in advance of our special occasion, I thought they would be there in time, 7 days after ordering them i'm still wondering where are the flowers that I ordered with my hard earned money?

Having sent their customer service department an email, 2 days later they decide to reply via email with a very poor excuse that doesn't justify their poor service. Not even a phone call was made to me to explain by these cowards.

I really hope I do get a refund off these people and I urge people read these reviews that we are providing and choose their suppliers wisely!

In summary, I would not recommend eFlorist to a friend.

123 of 237 people found this review helpful

Disgusted by eFlorist, May 2013, UK

I have just read the review from 'Disgusted from Malaysia' and I am amazed to say a similar thing happened to me two moths ago (April 2013) when I also purchased a bunch of Heaven Scent flowers for my Mother's 70th Birthday. Upon seeing the flowers a few days after I was shocked to see what had actually arrived.

I understand from eFlorist's website that there may be some substitutions in a bunch of flowers. In my case the flowers that arrived bore no resemblance to those advertised as you can see from the images.

The large bunch of flowers I purchased for £55 did not represent the £55 plus delivery that I paid.

Upon discussing this with eflorist they said because I complained after 7 days there is nothing they can do about it and declined to comment further.

I am therefore confused why eflorist can't advertise flowers they can actually deliver? I am further disgusted by eflorist lack of consistency and finally they response to me as a customer.

The crux of the matter is that the flowers were not what I agreed to buy, they did not represent value for money and... (Read the full review)

In summary, I would not recommend eFlorist to a friend.

147 of 280 people found this review helpful

I chose Heaven Scent, described as "classic Biedermeier hand-tied of mauve Roses accompanied by blue Aconitum, Veronica and lavender and white scented Freesia." It cost 40 pounds including delivery. Although it was delivered on time, it was nothing like what was displayed, in fact it was disgusting. I am shocked and disappointed and disgusted. I live in Malaysia and had the flowers sent to my sister in London, had she not sent me a picture of them when they arrived, I would never have known. It was meant to be special but instead just looked cheap.

In summary, I would not recommend eFlorist to a friend.

119 of 235 people found this review helpful

The flowers turned up a day late and look like something that you could buy in tescos for a fiver (I spent £30!). I am still waiting for a response to my complaint and they no longer have a phone number. All in all a very poor service, but then they have my money!.

In summary, I would not recommend eFlorist to a friend.