Disgusted and disappointed at the service provided 14 September 2015 Reviewer: Dee 203 from UK, Cambridgeshire
162 of 322 people found this review helpful
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Ordered and paid for 3 bunches of red roses 1 x bunch of 12 and 2 x bunch of 24 making 60 red roses in total. Order date was the 26/08/2015 for delivery on the 28/8/2015 as my Wife's birthday and our anniversary was at the weekend this year. I was conveniently out when the flowers arrived but my wife was so grateful that I had spent so much money on her Birthday and our Anniversary that it seemed worthwhile.
Imagine our dismay when the very next day, one half of a bunch of 24 roses and the complete bunch of 12 roses were limp and withered. I immediately emailed iflowers and told them of my disappointment, the first communication from me being on the 29/08/2015
The next day the other bunch of 24 roses started to wither and I took photos of three vases of withered and limp green matter! By Monday the 31/08/2015, (one day after our 40th Anniversary) the flowers were all dead. I have a series of photographs detailing the state but could not send the photos as the message was too large. I did manage to send one photo in the end.
Iflowers were not quick to answer however did say they would send another bunch of flowers and a £5 voucher to use at a later date! Why on earth would you spend one penny more on such poor service?
I have informed them that their offer is not acceptable as they spoilt what should have been a nice surprise and a showpiece for our party.
I am awaiting an answer however it would seem like others on this site I will have to go to the trading standards or small claims court to get my money back. I will do my best not to let these people take my hard earned cash whilst providing such a rubbish service.
One thing I do think is very strange on this site, is that the editor has Iflowers as a No1 supplier and rates them as above average however every user review rated them as 1 star or lower however could not award no stars!
Really suspicious discrepancy between editor and purchaser reviews eh?
Please don't waste your money on these cowboys, go use another flower supplier.
In summary, I would not recommend iFlorist to a friend.
