Flowers never arrived but have still been charged 21 March 2015 Reviewer: Annoyed Son from Kent, UK
165 of 294 people found this review helpful
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Unbelievably, having read the reviews here, I have had a good experience with iFlorist in the past. However, this Mother's Day has been a bit of a disaster. I ordered a few days in advance of Sunday and everything seemed to go through ok once I'd checked my order online.
There was no sign of the flowers during the day so I used their online message system to ask about the delivery. They answered relatively quickly saying the order will arrive by 5pm. No such luck. I messaged them again saying there was no sign of anything and they replied telling me they would look into it and be in touch (I also got a confirmation e-mail about my order that night even though it looked like it had been accepted on their website days before..).
I am yet to receive any reply or have the flowers actually delivered - It's nearly a week later.
I have sent another message asking what is going on, what compensation I am going to receive and have seen that my account has been debited for the amount of the flowers.
Have also tried calling directly, but good luck to anyone getting hold of their customer service line, I got bored being on hold for so long.
I won't be using them again.
In summary, I would not recommend iFlorist to a friend.
