Do not use!!! 29 March 2014 Reviewer: Janb from Uk
133 of 261 people found this review helpful
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Paid for a flower delivery on the 21st march for delivery on the 28th march, thinking this would be ample time for the order to run smoothly. These were a suprise for my mum so I told her to wait in . At 3.3opm they had not arrived so rang customer services who said yes they would be delivered and sent me an email with tracking info. When I checked the info it had been sent by My Hermes and not Royal mail 1st class as stated in their terms and conditions.My hermes said that it was still not received at the main hub, so I rang customer services back and was told yes they are being delivered on the 28th when I told him this was not showing on the tracking info he then said no it would not be delivered but hopefully would be delivered either today the 29th or sunday the 30th, I know from using My hermes myself that they do not offer a sunday delivery and saturday delivery is extra. I have had to put a dispute with paypal as this is the only way of sorting it as the iflorist online live chat is not live its a email service and looking a previous reviews theres no chance of them contacting me. The customer services said the manager would cal me back on the 28th and what a surprise that never happened. I dread to think when these flowers will arrive and in what condition!! I just feel bad for my mum as this was meant to be a nice surprise for mothers day and also a small comfort for her as my dad died on this day last year. I glad that it was not a funeral wreath I was ordering. Overall a total disgusting company who do not have a care about the poor service they offer, how many mothers are going to be let down. they should be reported to trading standards!!!
In summary, I would not recommend iFlorist to a friend.
