Disappointed 02 August 2013 Reviewer: Rosieh from UK
172 of 289 people found this review helpful
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My birthday bouquet of roses and chocolates were left in our garden yesterday, the hottest day of the year, also the delivery box had clearly been damaged in transit. On opening it, I discovered tired looking flowers, but worse still, 3 roses had been decapitated. On opening the box of chocolates this morning I found they had melted into each other.
I contacted this company, eventually managing to bypass their email system, and spoke to a Customer Care operative but this was not helpful - although apologetic, he kept insisting on emailed photos, and I do not currently have the facility to download photographs. A promised return call from a manager did not happen.
My husband and I are continuing to vigorously pursue this issue, as my son bought my gift in good faith.
In summary, I would not recommend iFlorist to a friend.
