Poor service, Poor Quality - YOU ARE A JOKE OF A COMPANY 11 March 2013 Reviewer: Danielle Branch from uk
172 of 292 people found this review helpful
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Order Number: 307613
I like to be organised and ordered 4 gifts of different items to be delivered during Feb and March 2013.
Item 1
Valentines gift for my husband, a wine gift set. Should have been delivered on the 14th Feb, was not received until the pm of the 15th Feb. I complained on the 14th Feb following their online process, and sent 5 more complaints; no reply was received until the 3rd March, where they said they would send the item again as a sorry. It is now the 11th March and nothing received!
Item 2
My mother birthday arrangement arrived on the 9th March as request...wait for it.... all the roses in the arrangement where dead, not just a bit wilted, but brown petals on each and every one!!!I took pictures and complained. Still not even an acknowledgement received.
Even their marketing has got it wrong, I have received today 3 emails telling me mothers day is in 2 weeks and to get my flowers ordered - guys this was yesterday well done!
I can really do without this hassle and the poor quality and service just topped the whole experience off.
WILL NEVER USE AGAIN, GO WITH ANY OTHER COMPANY THIS JOKE OF A COMPANY WILL LET YOU DOWN EVERY WAY POSSIBLE
In summary, I would not recommend iFlorist to a friend.
