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I ordered some flowers for my mother who is going through a really rough time. Ordered for Next Day Delivery, to receive an email stating that the delivery was 1-2 days as it was a postal order, OK I thought, that will be no problem. I ordered the flowers about midday on the Monday. By Wednesday still no flowers, so I called Customer Services, to be advised that as the delivery was stated as Tuesday (next day), they should be delivered by 6pm that day. They never arrived. Phoned again on Thursday to be told that I had been given the incorrect information and they should be there by 6pm that day, you'll never guess what, they never arrived!. Called again on Friday to be told, oh yes they should have arrived, we can arrange another bunch to be sent out, but I explained it was now too late as my mother was not going to be home, was advised I would get a full refund and an email confirming that, no apology, and then a "thanks for calling and have a nice day".
DO NOT USE THESE PEOPLE!!!!
In summary, I would not recommend Teleflorist to a friend.
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