Awful service, no flowers. 17 August 2016 Reviewer: Disappointed Customer from UK
87 of 207 people found this review helpful
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Promised the delivery of a simple bouquet for a birthday, paid for my credit card. The process was straight forward although not cheap and there was a substantial additional charge for delivery. However, the flowers were not delivered on the birthday and no call to let me know. The following day discovered from them "that they could not find anyone to deliver it" so gave up! No phone call to alert to non-delivery, just a terse e-mail with no telephone response facility. There was no reply from their chat service. When a telephone number was found and after a long wait on the line a promise was made for an immediate delivery but once again nothing happened and no effort to alert us that this had occurred. The response to yet another e-mail was that they would get back to us but instructed us to not e-mail again. It remains unresolved more than two days after the expected delivery date.
I am very unimpressed. I suggest do not use.
In summary, I would not recommend eFlorist to a friend.
