Never Use! 01 February 2015 Reviewer: Unhappy from United Kingdom
160 of 303 people found this review helpful
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Having had the experience of both purchasing and receiving flowers from Next, I can honestly say - DON'T USE!
I had previously ordered flowers from Next for delivery on somebody's 60th birthday which didn't turn up! I rang Customer Services were very apologetic and polite and offered me a complete refund and a replacement bunch 3 days later but the moment had passed!
I have also received flowers from next which turned up from a very impolite driver in a brown cardboard box containing wilted flowers. The tissue around them was sodden and breaking apart, I can honestly say although I was grateful at the sentiment, my heart sank at the obvious poor state of the flowers - I felt sorry for the person who had purchased them. Out of politeness, wouldn't dream of telling them how poor quality they were - think that's how they get away with it!
In summary, I would not recommend Next Flowers to a friend.
