DEAD MOTHER'S DAY FLOWERS 19 March 2013 Reviewer: Malabari from UK
194 of 409 people found this review helpful
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Mother's day flowers left with a neighbour, despite a sticker on my door saying do not leave with neighbours. my mobile number was on the box yet the delivery contractor did not call me "yeah, well if I don't deliver, I don't get paid" he later told me. Six days later when I arrived back home, my neigbour gave me the dead flowers. I phoned Arena immediately - they couldnt care less. My problem they said as I wasnt home. End of. Terrible customer service. At the same time I had a delivery of flowers from Next. They were brilliant. No quibble, immediately sent a replacement bouquet AND a box of chocolates. Superb flowers. (Arena were supposed to send lillies, they sent tulips which go over even quicker. The dead bunch of tulips was very sad looking anyway). Arena are rubbish. BUY FLOWERS FROM NEXT !
In summary, I would not recommend Arena Flowers to a friend.
