Blush arrangement plus chocolates - mothers day 09 March 2013 Reviewer: UNhappy customer from UK
198 of 374 people found this review helpful
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I tried to order an arrangement to be delivered the Saturday before Mothers day, the website kept giving errors so I had to call the order line. The flowers were delivered the day before and as my mother was not home they were taken to the sorting office. Now my mother can not drive, is elderly and has to get 4 different buses to get to the sorting office to collect her own mothers day flowers, not to mention having to get 4 buses home again whilst carrying the flowers, also as the post office sorting office closes at 2pm on a Saturday and the card specifies that if 24 hours is not left before collection the parcel might not be available for collection there then comes the issue that the flowers might no the available for her anyway.
I called the flying flowers number and selected option 2 and was left waiting 15 minutes for someone to answer the phone, when i called again and selected option 1 to place an order there was an option to leave a message and someone would call back. After about 3 hours the call was returned by a lady called Sarah who when i explained the situation to say that she was disinterested would be an understatement!!! I was told that if my mother did manage to collect the flowers and was not satisfied with the condition to call back and they would send her another arrangement.
Will NEVER use this service again.... VERY VERY unhappy customer.
In summary, I would not recommend Flying Flowers to a friend.
