Total disregard for the order & delivered too late to change 09 January 2013 Reviewer: Keyrawn from London
142 of 318 people found this review helpful
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I ordered some specific roses and other flowers for my wedding at the end of December. The order was placed 7 days beforehand. The delivery was for stems and greenery only so my mother-in-law could then arrange them. The delivery was supposed to be there by 12pm on the day and otherwise I was going to get a phonecall. After being forced to chase up a number of times by telephone, the flowers finally arrived in the evening leaving not much time to arrange them. On top of that they were already arranged together which was a total disregard of the specific instructions given and cost us loads of time to take apart before we could start. The roses that actually arrived were not only not fresh (brown edges on the petals, evidently bought before xmas) they were cheap plain pink roses rather than the particular "Esperance" variety ordered and paid for at about twice the price. The person I spoke to to complain simply put it down to inexperienced holiday staff and their limited options at the time of year which I find somewhat lame. If I was going to receive and pay for something I did not order, I should have at least been informed beforehand so we could have done something about it. Rest assured I will not be using their services again and will make a point of dissuading others as they initially came highly recommended by a high-end florist contact of mine. No malicious intent, just sheer incompetence and poor customer service.
In summary, I would not recommend eFlorist to a friend.
