Rip off Paid for 28 roses, got 12. No refund or replacement 19 February 2017 Reviewer: Nojoke from England, UK
58 of 160 people found this review helpful
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2017 Ordered large bouquet (over two dozen roses) for valentinies day for my wife. Received just one dozen - less than 50% of what I ordered and paid for.
Contacted Teleflorist asking them to collect the wrong order and provide the correct order. Received reply saying they agreed I hadn't received what was expected and they were investigating.
No further response. Over next 5 days I requested over 6 more times for them to respond, escalate to manager and collect the incorrect order and as they hadn't provided the correct one, refund my money.
On 6th day I get a note saying they are closing my "complaint" because I didn't submit photos with my original message!
Unbelievable that a company can admit to not providing what you ordered, then ignore you and then reply saying they are going to do nothing about it!
Avoid, avoid, avoid. Any other company I've ever dealt with, including florists, would have replaced the incorrect order right away or at very least collected (or otherwise gave customer a means to return the wrong item) and refunded their money.
This company has terrible customer service, zero shame in sending less than half what you pay for and when you ask them to fix it they ignore you then say they will do nothing about it on some technicality that was never a mandatory requirement in law or in their own online form. Ridiculous.
In summary, I would not recommend Teleflorist to a friend.
